Privacy and Data Protection Policy (PDPL)

Welcome to the "Aman Ever" platform. In our commitment to the highest standards of transparency, and in compliance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia, we designed this policy to explain how we collect, use, and protect your personal data — because your privacy is our trust.

Aman Ever Medical Care (Commercial Registration: 7038166471) is committed to protecting your privacy and your personal and health data in accordance with the Saudi Personal Data Protection Law (PDPL) and the regulations of the Saudi Data and Artificial Intelligence Authority (SDAIA).

Personal Data

Any information relating to an identified or identifiable natural person.

Sensitive Health Data

Information related to health status, medical history, diagnoses, and treatments.

User

Any person who uses Aman Ever's services.

Processing

Any operation performed on personal data such as collection, storage, use, or deletion.

Data Protection Officer (DPO)

The person responsible for overseeing the company's compliance with the PDPL.

To provide an integrated healthcare experience, we may ask you to provide some essential data, including:

• Personal and financial data: name, national ID/Iqama number, date of birth, gender, phone number, email address, national address, payment data, and wallet balance.
• Health data (sensitive): basic medical history, prescriptions, test results, and visit records (only when booking medical consultations or requesting home care).
• ⚠️ Notice: Health data is handled with the highest levels of confidentiality and protection.
• ℹ️ Information: We do not store complete bank-card details — they are processed through approved payment providers.

• On registration: providing your data directly via the sign-up form in the app or website.
• While using the service: booking consultations, ordering medicine, using home care services.
• From healthcare providers: doctors, hospitals, and pharmacies in our network.
• Automatically: device data, location, and usage logs when permissions are enabled.
• From third parties: health insurance companies (with your consent).

We only collect your data for purposes that directly serve your interest, namely:

• Issuing your memberships and activating your plans
• Facilitating your bookings with doctors and hospitals and coordinating home care
• Managing your e-wallet and adding points and cashback rewards to your account
• Completing purchases and deliveries from the "Aman Online Store"
• Contacting you to send medical alerts or important updates about your account

Your data is not for sale. We share only the minimum necessary data, and only with:

• Our medical partners: hospitals, clinics, and doctors you choose to ensure the service is provided.
• Logistics service providers: delivery companies to deliver store orders.
• Official authorities: when there is a binding legal or regulatory basis.

At any time, and with ease, you have the right to do the following:

At "Aman Ever" we use the latest encryption protocols (SSL) and cybersecurity standards to protect your data from any unauthorized access, modification, or disclosure.

• Data residency: All health and personal data is stored and processed on secure servers located exclusively within the Kingdom of Saudi Arabia.
• End-to-end encryption: All data is encrypted during transmission and storage using AES-256 standards.
• Limited access and audit logs: Only authorized treating doctors may access your data, and all access operations are recorded.

• Conversation confidentiality: Conversations between the patient and doctor are encrypted and kept strictly confidential.
• Strict prohibition on recording: Doctors and service providers are strictly prohibited from recording medical consultation sessions (video or audio) unless they obtain the customer's explicit, documented consent before the session begins.

We retain your data for the following periods:

After the retention period ends, we securely delete the data or irreversibly anonymize it.

We use cookies and similar technologies to improve your experience:

You can manage your cookie settings at any time through your browser settings.

We do not collect data of children under the age of 18 except with the explicit consent of a parent or legal guardian.

We may update this policy from time to time to reflect changes in:

For any inquiries or requests related to your privacy and data, contact us:

If you are not satisfied with our response, you can file a complaint with:

You have the right to request the deletion of your account and all your personal data from the Aman Ever platform at any time. We are committed to processing your request in accordance with the Personal Data Protection Law (PDPL).